Policies
Refund & Cancellation Policy
We want you to be glad you bought. If something isn’t right, email creative@100kstudios.com with your order number and we’ll sort it out.
Fixed-price packages
- Before we start: cancel for a full refund. Work starts when we send your kickoff email and begin production.
- After we start: we refund the part of the price for work we haven’t done yet.
- After delivery: no refund, but we’ll complete the revision rounds your package includes.
- If we can’t deliver what the package describes, you get a full refund.
Websites paid 50% to start
If you cancel after the first payment, we keep the part that covers work already done and refund the rest. The second payment is due only if you continue to launch.
Deposits
A deposit is fully refundable within 7 days of payment if discovery hasn’t started. After discovery starts, the deposit isn’t refundable, but it’s credited in full to your project.
Monthly plans
- Cancel any time by emailing creative@100kstudios.com. Cancellation takes effect 30 days after we receive your email.
- A billing date that falls within those 30 days is charged as usual, and nothing is charged after that.
- We don’t refund partial months, except where the law requires it.
How refunds are paid
We reply to refund requests within 2 business days. Approved refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 business days.
Questions about a charge
If you don’t recognize a charge from 100K Studios, or think it’s wrong, please email us before contacting your bank. We can usually fix it the same day.